Frequently asked questions.

Wine Shipping

  • Yes! We are able to ship wine to all states in the US excluding AR, UT, ND, MS. Alabama orders must ship to an ABC store. All shipments to AK & HI must ship UPS Air. Our selection of wines available to ship can be found in the Wine Shop.

  • Wine is a perishable product and can be damaged by temperatures higher than 80F or lower than 30F. If temperatures along the route or in the delivery area are outside these parameters your shipment may be placed on a temporary weather hold. We will store your wine order in our temperature controlled warehouse and wait to ship your wines until it is safe. We will always notify you in advance before releasing your order from weather hold.

  • Weather hold length varies depending on the conditions and time of year. Some holds last just long enough to wait for a heatwave or cold snap to pass, while others can be longer.

    For example, you may experience a longer weather hold if trying to ship to Phoenix in the middle of the summer or Maine in the dead of winter. If you're concerned about the possibility of a weather hold and have questions, please contact us at wine@paxwines.com.

  • There are safe ways to ship wine in hot or freezing temps. Simply select one of our weather-safe shipping options: Temperature Control, FedEx Priority Overnight, or UPS 2-Day Air. Availability of these shipping methods may depend on the location you are shipping to. To check what weather-safe shipping methods are available for you, view the ‘Delivery’ tab at checkout and scroll down to the ‘Shipping Method’ section.

    Traveler’s Club Members receive 30-40% off all expedited shipping options. Please make sure you are logged into your Club account for discounts to apply.

  • With Temperature Controlled shipping, your wines will travel on a single truck refrigerated to 65F. When the truck reaches one of 4 hubs across the US, your package will be transferred to UPS for the final 1-2 days in transit. If you prefer FedEx as a carrier simply make a note in your shipping instructions at checkout.

    This method is effective at mitigating heat exposure along the route, however if your shipment is time sensitive we do not recommend this method as the trucks only leave on Fridays and it can take 1-2 weeks for delivery.

    Please note: With this method the UPS/FedEx tracking information you receive at the time of shipping will only begin updating once your wines reach the carrier hub for final delivery.

    If temperatures in your delivery area are above 80 degrees, please select the Temp Control shipping options with ice packs included for the last mile delivery.

  • UPS Summer Solutions is 1-day/overnight shipping for the cost of 3 day shipping. This method is only offered during the summer months, i.e. May to October.

Wine Subscription

  • Both Clubs receive access to all the same wines, including Club Exclusive wines, as well as the opportunity to customize shipments. Our two subscriptions are designed to meet the different needs of our customers who live locally and out of state, so we recommend choosing your membership based upon where you would like to receive your wines.

    Our Local’s Club is designed for members who live locally and will be coming into the tasting room to pick up their shipments. In addition to bottle discounts, they receive a number of complimentary tastings or glasses per month as well as access to seasonal Club Exclusive pick up events.

    The Traveler’s Club is designed for members who live out of state and will be shipping their wines. In addition to Flat Rate Ground shipping they may take advantage of one complimentary Private Tasting & Tour per year when they visit Wine Country.

    View the full details for each subscription level here.

  • Local’s Club members receive four seasonal shipments in March, June, September, and December.

    Traveler’s Club members receive three shipments per year in March, September, and December, when the weather is generally safest to ship wine around the country.

    Members receive an email notification one week prior to the processing of new shipments. All members are asked to ensure that they opt in to marketing communications at sign up and add ‘wine@paxwines.com’ to their contacts to prevent these emails from being lost in email spam filters.

  • You may schedule your annual Private Tasting Experience at any time here. Please make sure you’re logged into your Club account to ensure your discount populates.

    The experience is titled “Private Tasting & Tour” and is free for Traveler’s Club Members. Local’s Club members receive preferred pricing for this experience.

    If you would like to request a date or time that is not available in the calendar please email us at wine@paxwines.com.

Tasting Room

  • Yes! We welcome the whole family as well as your canine companions at our tasting room.

  • No, walk-ins are always welcome. However, weekends can be quite busy in the tasting room so reservations are recommended to avoid wait times for a table on Saturday and Sunday. Reservations can be placed here.

  • Reservations for general tastings and private tastings & tours can be made here. If the time slot you’re looking for is unavailable we may still have seating available and you can contact us at any time to request a reservation.

    If you need to make changes to your reservation or cancel your appointment please contact us at wine@paxwines.com.

    Group reservations for 9-20 guests are available at limited times. If you are interested in hosting an event for 20+ people please email wine@paxwines.com for a quote.

  • Please contact us at wine@paxwines.com to modify or cancel your existing reservation.

  • We have a selection of cheese and charcuterie available for purchase at the tasting room. For lunch and dinner options we invite you to check out any of our neighboring restaurants within short walking distance in the Barlow outdoor marketplace.

  • Full and partial buy-outs of the tasting room are available by request. Please submit our short Private Event Inquiry form and we will get back to you within 2 business days with your custom quote.

Refunds & Exchanges

  • Pick up orders may be refunded or exchanged by request within 90 days from the date of purchasing, so long as the merchandise has not been picked up from the winery. If you would like to request a refund for a pick up order that has been fulfilled, please refer to our return policy.

    If orders are not picked up within 90 days the winery will ship the wines to the address on file and charge the card on file for the shipping & handling fees. The winery is not responsible for an out of date address on file. If unable to charge the card on file, the winery will continue to hold the pick up order for a maximum of 6 months, however we cannot guarantee that the wines ordered will be available for that duration. If one or more of the wines ordered is out of stock it will be replaced by a wine of matching value. After 6 months the order will be canceled and a credit for the amount paid will be issued to the account for use at PAX Wines. Refunds are not available after the 90 day window has passed.

  • Shipping orders may be refunded or exchanged for up to 90 days prior to fulfillment. Once fulfillment of a shipping order begins, no exchanges can be made. Orders that have been shipped may be refunded prior to delivery minus the cost of shipping & handling plus a $30 return shipping fee. Refunds and exchanges are not available once the shipment has been delivered.

  • By law, we cannot accept returns of alcoholic beverages. If you received a bottle of wine that was damaged, please contact us and we will replace the damaged bottle or extend a credit.

If you have any other questions please don’t hesitate to reach out at wine@paxwines.com or 707.331.1393.